If your product arrives damaged or is not working, you can return it to us within 5 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped.

Remember : some product would have a different return policy or requirements associated with them

Return a DOA (dead on arrival) item 

If the item arrived broken, please contact us within 5 days from the delivery date and follow the procedure for the 5 Days Product Guarantee.

If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.

Return a defective item 

We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:

- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.

  • Photos of the front and the back of the package or box;
  • Partial shipment slips (if applicable);
  • Photo or video of the defective item;
  • Photo or video and a detailed description of the problem;

Return incorrect item received 
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:

  •  Photos or a video of the incorrect item;
  • Photos or a video showing the problem occurred with this product;

Return unsatisfactory products 

If you are not satisfied with your purchase, you can return a product within 10 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

Remember : All customers should contact Customer Service for approval before sending anything to us before returning any item(s). Simshoper will not be responsible for returned item(s) without notifying us in advance.